Customer reviews
Kitchen Cabinet Kings reviews on ResellerRatings
Every ResellerRatings review we have imported, in the customer's own words, newest first. Each one links back to the original on ResellerRatings. Page 18 of 21.
- Over 2,000 5-star reviews
- Cabinets for 110,000+ kitchens since 2010
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Latest reviews
In their own words
I'm ordering samples and the price is a lot higher than any other company I have ordered samples from
My order went very smooth! Thank you!
Won't have a firm opinion until the cabinets arrive and we assemble them. The price was right and the customer service was good at answering questions. So far, so good.
sometimes support was not very helpful which forced me to do more research causing the delayed in purchase.
Customer Service was helpful
online chat was informative
its very hard to say anything about something you have not even seen
Great company, ordered with you all before. Easy to purchase, quick processing. Not the cheapest, however very competitive.
Price went up a bit... hmmmm
They could not get the order right. I went to the website instead. Seemed to work well then.
As a designer I found the choice of cabinets remarkable considering the competitors
The website is well organized and easily searchable. More photos of each item would be helpful.
could not have been easier!
Now I'm asking by email for custom order. Thanks
I'm a contractor and this is our second full kitchen order
Was a great all around experience and I would buy from again.
cabinets are good. I have been trying to talk to someone on the phone from sales on phone for past 3 weeks. every time I called, I had to leave message to call back. i never received call back, but email response was very prompt.
making a large purchase over internet and less human interaction is holding me back. I believe phone call would have speeded up the process a lot.
Was happy with the original order, need additional top molding.
CUstomer service person Anna that was helping with design was slow! I know she is busy but never got back to me in the end. :( So I had to order without getting her help
I had to contact the representative multiple times as she would not respond. Was told on several occasions that she would respond "tomorrow" and then no response. Also, representative put together a plan that would not allow a cabinet or drawer to open and did not mention it to me. I had to bring it to her attention and then received a response of "I was meaning to talk to you about that". Ultimately placed the order on my own as now at edge of time frame for needed cabinets.
Kitchen Cabinet Kings replied
We want to help make it a better kitchen building experience for you so please email us directly at [email protected] and I will look into what we can do to help.
easy to shop ,good prices
I order all the time for projects cabinets are well made and you cant beat the prices
Haven't received my order yet but it has been ok so far.
Product knowledge is poor, responses very curt.
Kitchen Cabinet Kings replied
We want to help make it a better kitchen building experience for you so please email us directly at [email protected] and we can help answer all your product questions.
This order is to complete an earlier purchase. I am doing some remodeling in some apartments that I own, and will purchase in the future, the cabinets I purchased are great! Keep up the great job, by the way a buddy just purchased a new home and the first thing he is changing is the Kitchen, he saw the new cabinets and asked for information on your company, he liked the all wood and for a good price, sure you picked up a new customer.
My only frustration is navigation of the web site, particularly movement between the ordering pages and the cart. Also, a big enhancement would be the ability to print the entire order before purchasing. This was a large order and needed thorough double checking before releasing the order. Printing it out and checking offline would have helped.
first purchase was great so went back
Only hitch was broken PayPal link. Hope stuff arrives in a timely way.
Awesome! Thank you for great job!
just my 2 cents,
if a customer orders a sample or 2 and decides to purchase cabinets through KCK then the customer should get a credit for
ordering those cabinet samples on his purchase, come on guys
its hard to see the actual color online ,as they say nothing like
the real thing.....
I was quickly able to determine which cabinets were currently in stock via email.
Website was easy to navigate and prices were great.
Shipping Time was almost 3 weeks. That was disappointing.
website was straight forward, the shipping cost component made it difficult to order one cabinet and check quality before ordering an entire kitchen. So keeping my fingers crossed that quality is good.
Customer Service is great - I had to call in (which I normally dread because I'm always reminded of calling into the cable or cell companies) - but was speaking to a live person in less than 2 minutes.
AWESOME!!!! Great communication great Product!
This remodel will be my last.
Love the website, worked well for me to layout my own kitchen.
no problems, free shipping, and easy online ordering
Good selection and good prices, especially for assembled cabinets.
will wait until product received to leave feedback
As far as ordering it could not have been easier. I look forward to seeing the product to determine the construction and how quickly I receive it. I am on a tight schedule on this job and any delays will affect my determination for future business.
We would really like a catalog of your products. I could not find any information regarding how to order one.
it was very challenging to get detailed information about items. some items did not included measurements, such as the legs. then the pantry does not describe if there is a face frame down the center or how many shelves are inside. i've reached out to the chat service at least 4 times and they are not equipped with the answer and then they want to defer me to design consultants who are only available M-F during business hours. i work during business hours, therefore when i am shopping in the evening or weekends, i want to have answers to my questions. honestly i would have purchased more items if i had the information i was looking for, but i don't want to risk having to return items so i decided to not add them to my order.
You replaced the two doors without any problems. The only complaint I have is the doors where suppose to be easy close, half are the rest are not
Quality of cabinet construction (precision of cuts) was less than desired. Glides and hinges were mediocre on the RTA product I selected. Missing part has not yet been replaced. But interactions with customer service have been very responsive and helpful.
pretty simple process. I am working my way through the RTA suppliers. When I find the one with the best quality, best service, best price I will stick with them. Install approximately 20 sets per year at the present time.
thank you!!
looks like good quality cabinets and the prices were reasonable
service is very good. the one problem we have had is with the manufacturer, there packaging, quality assurance and have never heard of anyone not sending a packing list with there shipments so a customer can accurately check to see what was shipped against what was received.
Very nice website, Jessica on support was extremely helpful
I already bought a sample, are to big, it is not necessary that big, and also expensive for a sample. There are others web with less expensive sample, and a lot smaller. I ordered again because I need to compare.
Easy to order, good variety of options such as moldings, fillers, touch up kits, etc. Reasonable price.
easy to navigate, easy to use pages, very well set up for internet use. saves me time and money thanks Randy
Jessica was extremely helpful very good company to work with
So far so good but will need to see cabinets and deal with delivery company before the final verdict is in:)
The website could be more user friendly. When you select continue shopping from the cart, you have to start all over again. Overall, not too bad.
The company needs to allow customers to talk with a representative to answer questions rather than relying on email. I found the check out process to be confusing and difficult even though I'm computer savvy. When spending $4000, more than email correspondence is normal. The order was doubled among other problems and I had to resubmit it several times. I resent having to work on the order after hours in order to meet a discount deadline. Most people would give up and not order.
The few questions that I did have, the Chat Representative was there to quickly and politely answer my questions. I enjoyed my experience very much.
My business partner is a cabinet maker. He just recently remodeled the kitchens in both of his kids homes and he used your product. Having first hand knowledge of his cabinet building skills, Kitchen Cabinet Kings could have not had a higher endorsement.
I will know more after I receive my cabinets. Right now, I am satisfied with the choice of cabinets and the ease of ordering. The discounts offered make the frameless cabinets the best deal around. I saved several hundred dollars over a local cabinet dealer that carried the same style.
A little more confusing website than some but OK. "n/a" Customer service rating doesn't work.
LOTS of minor damage during shipping--most weren't noteworthy.
The wall oven unit needed a LOT of customization to fit. It's advertised as universal--it is; if your a finish carpenter. Also, the bottom drawer is unnecessarily narrow--wastes a lot of space.
The product diagrams aren't especially helpful and it would be great to have more detailed dimensions on the web (e.g., drawer heights).
In all, the low cost and convenience EASILY offset every gripe I could offer and I'm very happy with the result. Thanks!
Customer service person I worked with was very helpful. Looking forward to receiving my cabinets!
Just ordered two more base cabinets to make an island larger. Only problem was a double door base was missing an adjustment hinge from my original purchase. Please contact me regarding this issue. My original order number was 100009345. Thank you.
I only ordered door samples, but the ordering was easy. I got an email saying the discount code is Columbus 15, but the order form would not accept it.
The ordering process was one of the best on the web. I'll withhold judgement on workmanship, shipping, and materials until after I've received my order.
Customer service was very helpful.
Thx.
It would be nice if there were an option to change the cabinet style of the entire order with one click rather than having to redo the order.
Great so far Have to receive products to for final judgement
no real problems. I would have like to have had an unfinished option.
Navigating was difficult. I had to go in and out of major cabinet categories to access other categories. Trash base cabinet came in only one size without a description of can sizes, etc. 3 inch trim for the base does not differentiate from 3 inch trim for the wall. Check out would not accept my card of choice that was properly entered.
website gives issues at times..checkout page submit did not work until i refreshed the page..all informaiton was complete.
Kitchen Cabinet Kings replied
We've recently updated our website for a better kitchen building experience and we hope you try us again! You can email me directly at [email protected] if you have any questions or concerns and I can look into what I can do to help you.
I could not be happier with your service. Customer service answered all my questions and helped me with modifying my order. I'm sure your product is as good as the people you have working for you.
Just exploring potential of using cabinets in (9)
small apartment units -
Website information and navigation extremely customer friendly.
Customer Service extremely knowledgeable.
Please update the In Stock status of your items. Some of the items are listed In Stock, when in fact they are out of stock. Thanks!
I am a kitchen and bath contractor in florida and I have had issues with my orders coming damaged. Although the issue was resolved promptly, I don't understand why shipping company take appropriate measures to assure product is not damaged.
pricing for the cabinets were great, too bad the shipping is so much to send items this far. Customer service was quick & very helpful.
The website needs work. One thing, It would be nice if: When I click on Continue Shopping from inside My Cart it would be nice if it went back to the page that actually has my cabinets on it. Now, it takes me back to the home page where I have to chose between RTA and Built cabinets and then I have to find my style. Each time.
I ordered my kitchen and bathroom cabinets on July 27, 2015, and over a month and a half later I am still waiting on one last cabinet to be sent. The design process was fairly easy, but from the time I ordered it has been nothing but a mess. First, I was charged for the wrong order. Then, my cabinets came in separate shipments instead of one complete shipment. Items were on back order, which was not expressed to me so I was told that I would receive one complete shipment that would ship on Aug 13. An entire month later I am still waiting for the third and final shipment! Finally, I highly recommend that you order a sample, since my bathroom cabinet color looks nothing like the pictures. It looks yellow instead of brown. I relied on all of the good reviews for this company and was sorely disappointed. I sincerely hope others have more luck with this company than I did!
It wasn't as easy to find over-microwave or over-fridge cabinets because they're not marked as such.
I'll update this survey once I receive my cabinets.
After working with them for a month, we finally placed our order only to find that the cabinets were backordered. No one bothered to let us know before hand, despite regular communication. They did send out a new sample door and we went with another style. They couldn't match the price, but they did try to be as accommodating as possible. The cabinets have not yet arrived, so we cannot yet judge the quality.
The website was easy to use. The salesperson was experienced and was able to answer my questions.
easy process. look forward to receiving them. thank!
Order placement screen doesn't work as expected, but customer service sorted it in less than a minute
I liked my first order so much I ordered a few more.
Anna Evans Helped us to design the kitchen and was awesome! Responsive and pleasant!
I got the help I needed from knowledgeable people. I can hardly wait to see the cabinets!!
Had a few questions during my ordering process, "Jessica" was very helpful and answered all my questions. We are looking forward to getting out new cabinets.
Adding to my area and was able to get the same kind I already had purchased several years ago.....perfect
We installed the Chestnut Pillow in our kitchen earlier this year and helped our brother in law build his house across the street from us - after him assisting us he wanted to order from Kitchen Cabinet Kings also - thank you all!
Easy online ordering with helpful customer service. Once cabinets arrive I will add to this review...
Great experience! Easy to use website with great prices!
GREAT!GREAT!GREAT!GREAT!GREAT!GREAT!GREAT!GREAT!!
the assembly videos really helped in my decision.
Haven't received the cabinets, but price is definitely well under half of what I would pay for similar cabinets both big box and local cabinet stores. Will update after cabinets are in and installed.
This is my second order with yourselves. I am very happy with the service and the coupon discount.
Thank you for the opportunity to rate you services.
It's hard to find a company with great customer service these days...thank you for bringing customer service back.
nice finish on cabinets. good customer service. Shipping cost are high
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