Customer reviews
Kitchen Cabinet Kings reviews
Read what customers have said about Kitchen Cabinet Kings. Every review appears in the customer's own words and links to the original post. Page 2 of 32.
- 2,369 5-star reviews
- Cabinets for 110,000+ kitchens since 2010
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Latest reviews
What customers are saying
Awesome
I have ordered many kitchens over the years and I have never once had a problem. The team is on top of everything.
Samples take too long to receive.
Ordered sample three days ago and it still shows 'processing.' Never received an email confirming order. Other competitors have processed, shipped and I have received within three days. Not sure about ordering a lot of cabinets from them, if they can't get a sample processed quicker than this.
Great quality cabinets for the money. Quick customer service and delivery. Cabinets were packaged very well with no damage whatsoever.
Arrived well packaged and on time. The videos that were sent were okay, but not for the type of drawers and cabinets that we ordered. They go together well. Easy to install. But you get what you pay for. Light weight wood and easily dented exteriors.
(Translated by Google) Home bathroom after-time
(Original)
自宅内ルム風呂アフタータイム
Great experience with kitchen cabinet kings
Dana DiSanto & Miki Sanchez made this experience a great one. Dana walked me through the whole process and was so patient with my hundreds of questions. Miki was so helpful with the exchange process, got me my replacement pieces pretty quickly. The cabinets are beautiful and made so well and the price was right
Thank you kitchen cabinet kings.
We purchased the Patton/white pre assembled kitchen cabinets. They are so nice and we are extremely pleased! Great product at a great price!
Always a good experience
I made a mistake on my order and Luisa quickly helped to straighten it out.
I've used Kitchen Cabinet Kings before and was very satisfied with both the price point and quality of the cabinets. I fully intend to use their products in the future
Great Service!!!
Rebecca White Sales Associate was extremely knowledgable and provided us with so much information on our kitchen cabinets. Cabinets look well made & modern can't wait to receive them. It was a smooth transaction from beginning to the end.
Nice
Very good helpful sales and knowledgeable
Great
Fast and easy, will consider buying all cabinets from them
Website
Website site was easy to use
My husband and I ordered the Versa Shaker RTA cabinets from Kitchen Cabinets Kings after buying a house and realizing we had to completely renovate the kitchen on a really tight budget. Kitchen Cabinet Kings was recommended by a friend so I was very hopeful they would be great quality and very inexpensive. After we placed our order during a sale, we were thrilled with the overall price of our cabinets. We were able to get everything we needed for about $4,500. Getting solid wood cabinets anywhere else would have likely cost 2 to 4 times as much. However, we were notified several of the cabinets were out of stock after placing our order so we had to wait about 3 months for everything to arrive. We also had issues with receiving damaged products so it took even longer to get everything we needed after items needed to be shipped multiple times. That being said, Kitchen Cabinet Kings really does have good customer service and will send you what you need if there is anything damaged or missing with little questions asked. The reason we might choose a different route in the future is the huge amount of time and work it took to prime, paint, and then assemble our cabinets. Also, the quality isn't quite what we expected. Some of our doors are warped even though they were stored flat, and overall the soft close hinges aren't top quality. I would say you definitely get what you pay for but it is pretty darn good for the price. On another note, if you are not handy, GET THE PRE ASSEMBLED CABINETS! My husband is very handy and was able to paint, prime, and assemble everything but it was A TON of work and the instructions were not great. He said he would never do that agin and we still have a lot of work to do to finish them. If you go that route, make sure you know what you are doing or at least know what you are getting in to. At the very least, I recommend buying the pre-painted RTA cabinets.
Great cabinets at a great price
Awesome service and website experience
I’m 50/50 so far
My shipping experience did quite go as planned, but it worked out. The cabinets seems to be very good quality.
Currently, I’m very frustrated. I bought A LOT of cabinets. Some came from Thailand, some from Vietnam, and some China… which if fine, except that they are not the same. I have two pantries side by side, from two different locations, with different size doors. Impossible to match up.
I’m pretty disappointed with that.
Cabinets are great!!
Cabinets I bought before are excellent and so I have purchased a larger set now. They look beautiful when fully assembled. The assembly is a little difficult as the instructions are pretty basic and unless you're a skilled carpenter, you're gonna have your work cut out for you.
My only gripe is really the "free shipping" over $3000. My order came to over $3000, but there was a discount applied which put it under and then the shipping cost kicked in and it was more than my discount, so that's kind of ****.
Happy with the product. Hopefully they will arrive on time and undamaged!!!
One more cabinet
I needed to order one more cabinet. I emailed Dana with my request and within an hour. I had a response with an order. I went in. I paid for it and it’s on its way. It couldn’t have been easier.
REALLY GREAT STUFF!
As a contractor and a homeowner the quality and customer support are more than excellent!
We ordered the "Pearl" RTA cabinets from KCK. They arrived in pristine shape and were super easy to assemble (aside from some user error on my first two). I do think that the instructions could be a tad clearer, but overall my kitchen is coming out absolutely beautiful.
So I did do the painstaking comparison between RTA and assembled cabinets. After shipping we saved just over $1100 by building them ourselves (right about $4800 for 13 cabinets). It took my wife and I about 2.5 days (about 2.5 hours over each day) to build 13 cabinets, with the corners taking the longest.
Shipping went well, customer service was reactive, and surprisingly, the spray paint for touch-ups is a darn close match.
To give you an idea, we went to a few big box outlets and were quoted the following:
HD: handed us a 22k quote. *before* countertops. I'm not sure how they came to that number, we weren't asking for super premium, just plywood boxes.
Lowes: came in relatively close, but they were an inferior quality item, $5400. With MDF faces and kicks. But this also had install included, so not a bad deal by any stretch.
Overall I'm extremely pleased with the quality, design, and most of all - look of these cabinets.
Easy Peasy
Very convenient and much better than any of the retail stores.
Initial Purchase Review
All concerns regarding the initial purchase were addressed! As we await receiving our new cabinets we are look forward to a continuing favorable experience!!
Great working with you!
Great working with you! Ordering was fast and easy. Jessica D. was great in answering my questions and in a timely manner. Looking forward to putting the cabinets in.
thank you!
I am a builder and have been buying my cabinets from KCK for years . Their customer services is excellent and design team is top notch. I mainly use Shaker style and buy both RTA and fully assembled .
Great value for the price
Orders three RTA cabinets. They arrived in a few days and took about an hour to assemble all three cabinets.
Great customer service
Mike Pika was very helpful getting matching cabinets for discontinued cinnamon spice cabinets.
Beware -Cabinet Samples are very expensive and NOT returnable.
Nowhere on their website will they tell you that ! Dishonest company policy -I will not use them ever again!
wonderful customer service
this is my 2nd purchase from KCK and I encouraged a friend to use this company as well and they were very happy with the service and the cabinet quality.
great cabinets!
I ordered cabinets before, they are very nicely made, study and were fairly easy to assemble. Like them so much, I ordered more!
Not the first time I've used Kitchen Cabinet Kings. As before, they provided a quality product at a reasonable price. Easy to assemble. Well designed. The cabinets installed quickly with no issues. And they look great. Everyone is happy.
No wait, rapid solution
Just ordered so this is just
A phone review, but zero wait time and a knowledgeable nice human solved everything in minutes.
Excellent Designer Service
I was referred to Kitchen Cabinet Kings by a friend who has used the company several time. Prior to this, I have had zero experience in ordering cabinets of any kind. I was assigned a designer, Nicole Shelley, and she guided me through the entire process offering several design ideas for us to consider. Our project was a total house renovation with a new kitchen and bath layout. Nicole worked with us to get cabinets that would fit in our space and meet our storage needs. She offered ideas I had not thought of and answered what feels like a thousand questions. We were able to take advantage of a special discount and her design services. I have also used their website chat service. The customer service was just as good. I have just placed my order today and anxiously await their arrival. We did order RTA cabinets. I will update my review after installation.
Great upfront help!
I don't have my cabinets yet ... but the design people (Jessica) and chat folks have been so incredibly helpful. I know others that have used your cabinets, and I don't think I will have any issues with them.
Good priced cabinets great customer service
Good priced cabinets great customer service
Very easy
The web site was pretty easy to use. Since I am not making any changes to my kitchen layout, I was able to basically get replacement cabinets for what I had installed when I purchased my house. I am getting wall cabinets that go to the ceiling instead of having wasted space above and stopping short of the ceiling like they are now. I look forward to my shipment arriving and getting started on the installation.
Excellent cabinets
I’ve ordered cabinets several times. Excellent quality. Great customer service. The only problem ive ever had is the shipping companies always manage to damage something. The customer service is always very quick to take care of any issues.
Great product and customer service
Really enjoy working with this company. I am a kitchen designer and the customer is always happy with the price and quality
Great stuff
You sent a sample cabinet. The style and color are great. Fast service, fast delivery. We look forward to working with you.
Samples for dream home
Ordering samples was great. Communication for sample not in stock great. Paying through pay pal instead or direct, horrible. And unable to track?
Nicole is always wonderful
Thank you once again for the easy process of purchasing cabinets. This is my 4th purchase for my main house, a couple of rental properties, and now for my home addition. Nicole is always so prompt and helpful!
Amazing Customer Service
Amazing Customer Service. Always available for questions.
Shipping Disastors!!!
There was shipping damage to every single cabinet and three of the extra glass doors ordered!
Not one pre-assembled cabinet arrived without some damage. The packaging seemed to be flimsy and inadequate. The corners on the cabinets were not protected properly. The back panel on a 33" wide double door cabinet was busted in two places. I am so disappointed that more care was not take to protect these pre-assembled cabinets! I am currently working with KCK Customer Service, they have requested photos of the damaged cabinets.
Nice and Easy
I found the website easy to navigate , find what I'm looking for and all products and purchase.
looks like quality
was easy to shop. looking forward to receiving them and hopefully there nice
French Cabinets
Beautiful cabinets and great service.
1st time home renovation
Company was recommended by friend with experience. Ordered sample to see item quality and color. Was satisfied and made color choices. When returning to site to locate item, discovered name was changed and additional colors indicated on the sample were not available. Chat feature and company representatives very responsive, Explanation for name change was given, but not color options. Currently waiting on order - will hold full review.
.
Great Miki Sanchez is easy to work with.
First Time Buyer
Since my husband has a background in building and remodeling kitchens, it made the experience a breeze. We came in knowing what we needed. We only had to pick a style and a color and went from there. The categories made the selection process easier. I'm super excited to see how it all comes together.
We purchased Xterra Blue Shaker cabinets for our kitchen remodel, and we are very pleased with the end result. While there were some challenges, KCK support helped us to resolve them promptly and successfully: damaged parts on arrival, KCK sent replacement components quickly for us to continue installation; written instructions were not very clear, but KCK directed us to video directions that showed in more detail how to complete the assembly and installation. It seems that some of the designs have been modernized from the original patterns that the video directions follow, and addressing the differences was not always intuitive, but we were ultimately able to complete our DIY cabinet installation and are very happy with how it turned out.
6095 James Kitchen Remodel
Awesome! Very easy to use website. Looking forward to getting the sample door so we can confirm it is what we want and proceed with our order.
Thanks,
Gary
Sample is perfect
The sample arrived today, and the workmanship, color, and style are exactly what we are looking for. Shipping was quick and the cabinet door sample was securely and nicely protected. I am very pleased thus far.
Nice cabinets but slow delivery
I’ve purchased 2 sets of cabinets for our rental properties and have been pleased with the quality. However delivery is slow and difficult to track. Two items were not delivered and back ordered for another month so I chose to cancel….i was then told I could not cancel because they were about to ship??? I also don’t appreciate the fact that the cabinets went on an 18% discount the week after I ordered them. I should have been told this when I spoke to customer service. Seems like a bait to buy more! Their cabinets are impossible to return with shipping and 25% restocking fee.
Home Depot or Lowe’s is my new go to for rentals. So much easier for returns and my job isn’t held up for weeks!
Satisfied customer
No problem in assembling cabinets and they look just as good as cabinets from a big box store for substantially less money.
excellent experience
Dana and team were more than helpful at every step of my project; from the multiple adjustments I needed to make, to giving me options to pay because my bank is stupid. I could not have asked for a better experience.
-nick
Very Helpful
Need a part for a cabinet and they made it happen.
Very high shipping charges
Ordered 2 kitchens with free shipping. Needed one more cabinet (a B21) RTA and the cabinet was $350 and the shipping was $250 from NJ to RI. After complaining they lowered it to $117, still a rip off. I am happy with the cabinets overall good qulaity for the price (if you get free shipping)
MIKE'S KITCHEN
I worked with Dana and she was excellent. She was extremely patient and provided the expertise that I needed. I can't wait to install my new cabinets!
Great service.
Great ordering experience
Good customer service but some of the cabinets were from 2021 and I purchased in 2023
Back up
Resolved issues with shipping damage.
Happy repeat customer
Rizzo always has solution to whatever problem we throw her way.
Ridiculous Shipping Cost
No matter what you order, or how many times, unless your order is for greater than $3,000, the shipping charge is $185. So, if you order any accessories after your initial order, such as side panels, or trim molding, mostly priced at $25 to $50 per item, you must pay the $185. I just ordered on side panel for a base cabinet that sells for $45. It cost me $185 to ship to my home. What a poor business policy!
Most intuitive website, and great customer service
Was a bit hesitant, but bought some cabinets online to build a bar, and landed on KCK. Had to make a few changes so they worked with me to get it right AND helped me to fix an error in my order that would have missed me a discount. Haven’t received product yet, but so far so good.
Customer service
Very helpful answered all our questions
I have used kitchen cabinet kings for quite a few kitchens. As always, the website was easy to navigate and delivery was ahead of schedule with no damages. I had to change a cabinet after ordering and order an extra filler during install- customer service handled it quickly and also honored the sale price. I would highly recommend kck to anyone looking to upgrade. Assembly is quick and easy and the price is always budget friendly. I did shaker style arctic white on this one.
This is the third set of cabinets we have ordered from KCK. Top quality and quick customer service help. Highly recommend.
I am a general contractor and I recommend all of my customers to purchase their cabinets through Kitchen Cabinet Kings. They are high quality cabinets at an affordable price. They are a great company to work with and very fast shipping!
Found Kitchen Cabinet Kings on the website, ordered a sample of the shaker style gray cabinets, and decided to order cabinets for a wet bar. The price was significantly less than what my contractor offered. Client service was readily accessible and helpful in locating the pieces my contractor requested. Delivery was quick and very efficient. The guys that delivered were very nice. I would highly recommend them. Only suggestion is to allow you to order upper cabinets with glass doors. I had to order the glass doors separately and now I have 3 spare wood doors. Seems like a waste.
Beyond expectations
Transaction was smooth and clear, customer service followed up with clarification and explanation.
Thus far, the experience has been like working with our very own custom designer
Self Service Kitchen Build
I have a blank slate L-Shaped kitchen remodel. I was able to select all of my RTA cabinets online and order exactly what I wanted. I saved more than 50% compared to the Big Box store quote for the same layout.
Kitchen Cabinet Kings was amazing! Easy to navigate their website, great customer service and a great price! I was a bit hesitant to order cabinets online, but I was more than pleasantly surprised by the quality of the product I received. I ordered RTA cabinets, Petit Blue and White - to get them sooner, and it was easy to assemble and only 2 minor dings that were easily repairable. Their Dir of Ops was amazing and super responsive with each email I sent. She even helped after my initial order, when I needed to get another cabinet on a rush delivery. And in regards to price - well below others that I had shopped - about $4k below!!!! I would definitely recommend Kitchen Cabinet Kings!
I cannot believe these prices!
My daughter bought cabinets 3 years ago through Kitchen Cabinet Kings and I could not believe the beauty and quality of them. I am building a new house and just ordered my own cabinets. These were 1/3 of the price quoted by my local lumber dealer. I can hardly wait for them to arrive!
Good stuff
Cabinets showed up fast and allowed me to have a custom kitchen with a reasonable price.
The cabinets were delivered very timely. The skid that they were on were placed on top of another skid, unknow if from source or along the truck path, and the main skid shifted off of the bottom skid, Made driveway delivery difficult, driver had to square up load to enable load to tailgate. As I started the cabinet install project and removing the cardboard, there was slight damage, mostly on the accessories. the areas of damage would not been seen in my application. Long story made short: I saw one cabinet bracket screw not fully seated into the cabinet, I secured the screw and then as I unpacked each cabinet I checked all of the cabinet bracket screws. I found a few loose and a few stripped out. After finding these screws loose/stripped I checked the door hinge screws to find the majority of the screws on the MDF cabinet door frame stripped out, few were loose, I assumed that these screws were installed with a power screwdriver and over torqued. The screws on the anchored end of the hinge on the cabinet frame were OK since these were into wood. My process of repair to the hinge screws and the cabinet frame screws (previously mentioned) was taking wood glue and mix with a MDF sawdust, fill the screw hole and then drops onto the screw. Slightly tighten and then let it dry overnight and then secure. This process worked well. I had a corner cabinet that the door assembly was mounted notably too low that the multiple hinge adjustment would not overcome the improper hinge location on the cabinet frame to align the doors with the adjoining doors of the butted cabinets. I had to raise the cabinet anchored end of the hinge 1/4-5/16 of an inch on the frame. Found one dead cockroach in a drawer of a base cabinet. The installation went well and the cabinets look very good. Cabinet door style is Gramercy White. Customer service was very responsive. Website navigation was good, even though I did not see any info that said the base cabinets had half shelves. Price and quality beats the local box store cabinets. I would use KCK again and would recommend them. All of the issues that I had were resolved by KCK
Great value and service
I was a bit hesitant to order cabinets online but I was pleasantly surprised by the quality of the cabinets and speed of friendly and efficient delivery. Customer service was great too, didn’t put me on hold and helped me find a comparable item for what my contractor asked for. Would highly recommend them. My contractor was impressed too : )
Your shipping cost for this small item ordered was prohibitive. I need the product . So I agreed but I’ll look elsewhere next time.
Beautiful cabinetry
This is the second time I'm ordering cabinetry from you.
We were extremely satisfied with the quality, construction & design.
great product
ez to build look great solid wood box
Great customer service
Very nice online shopping experience and great customer service thus far.
Everything came out beautiful. Limited selection of cabinet sizes required customization, I would have liked a wider selection of wall cabinets but that was a known factor when making the purchase. The directions for assembly were pretty bad and I would add a few hours onto the estimated cabinet assembly time for the first couple of cabinets. Overall, I would recommend.
Good Pricing
I spent a great deal of time looking for what we wanted but every quote was accompanied by a higher price than we had i nthe budget. KCK allowed us to get what we wanted without exceeding our budget.
Graystone Shaker - primary bathroom
Cabinets came quickly & undamaged & service was excellent. I order regularly through the website for our design & build company. Staff is always quick to resolve any problems.
Easy as 123
Ordered several times now. As a cabinet business we usually build out own. But when in bond we go to cabinet kings.
The ordering experience and delivery was on time
Ease of use
Very easy to use and straight forward.
Great quality all wood cabinets. None of this particle board mess that falls apart if it gets a tiny bit wet. Ordered entire kitchen and was expecting 2 weeks delivers and was actually 3 days ahead of schedule to South Georgia. Price compared to custom cabinet makers is not even close. Give me the ability to have a larger contingency if need be. Bought the Shaker white for outside and the Espresso for the center island. Ordering on website too easy. Did have a cracked cabinet or two but customer service was right on top and shipped new replacement cabinet overnight with no extra cost.
Highlights:
* Absolutely fantastic support from the designer who helped us create our kitchen cabinet layout.
* Faster shipping than expected/estimated.
* Reasonable pricing for U.S. manufactured cabinets, even when compared to RTA stuff, which is all made overseas.
* The cabinets were well-packed, each individually packaged with cardboard to protect them.
* The cabinets themselves look great and are exactly what we were looking for in terms of visual design and color.
* The website is well-designed, and the order process was very simple.
Issues:
* Cabinet hinges seem to be fairly low quality. They're inconsistent in terms of closing strength and no matter how much we adjust them, we have a couple that won't automatically soft close at all, and where the adjustable soft close setting is either all the way on or all the way off (it's supposed to allow you to choose a middle ground). I also noticed that they only installed soft close hinges on one out of the two hinges for each door (the other being a regular hinge), or in some cases two out of three for larger doors.
* While the cabinets were well-packed, one of the blind corner cabinets was already damaged when we received it. It wasn't the end of the world - the side had become disconnected from the front (and this seemingly happened at the factory because there was zero packaging damage to cause this that I could see). We easily reattached the side and used some screws to ensure it didn't come apart again (which wasn't an issue because it's a blind cabinet), but this made me feel that the cabinets may not be built to the highest quality standards.
* The touch up kit we purchased seems to have a very different finish than the actual paint on the cabinets. The kit comes with a finishing option that's supposed to match, but it's much shinier, meaning you can't easily use it to fix small blemishes or scratches.
Overall, I would definitely still recommend Kitchen Cabinet Kings. The issues we ran into weren't insurmountable and we never felt the need to engage support, but I wouldn't say it was a completely 5 star experience.
I do expect it to fall apart. I’m just not sue how it will. I thought the cost was high, I thought I would get higher quality.
Royalty service
Website is good, customer service was good as well
I'm in the very early stages of getting my kitchen remodeled. Thus far Kitchen King's product and prices have me coming back to their site as apposed to others. I will update my review when I purchase my cabinets.
Repeat customer
KCK takes care of there customers
Had issues during sale checkout, discount was honored!
Thrilled this all worked out. As a single mom, I have to shop smart & stretch my means if I want to provide nice things. I invested in “Pearl” pantry cabinets that were on sale; during an 18off sale a couple years ago. I was REALLY impressed with them even though they aren’t my first choice for style. I knew if I was ever going to have a laundry “room”, this new 20off sale was the time. I opted for the Pearl line again because I love the quality & high-end feel they give! I had problems with “PayPal Credit” (for an option of making payments) during my attempted checkout. I emailed customer service to figure out the issue but the sale deadline was ending. I was promptly greeted with understanding & a promise to honor the sale for several days further! As it turned out, my total was too much for the PayPal Credit line. I went out on a limb & asked the rep if i could do 2 transactions in order to take add of the PayPal Credit plan, and pay the difference separately/up front. Even after 4pm, She didn’t hesitate to help me, promptly! The 2 totals didn’t get split up exactly how I wanted but I definitely can’t complain!!!
Ordering was easy and reliable. The cabinets look great! Customer service was helpful as well when I needed a replacement cabinet door. Only downside is these cabinets scratch very easily. We've only had them for a month or so and noticed several small scratches throughout which I needed to buy the repair kit for.
I ordered shaker door style cabinets (lait grey). Customer service was excellent. The cabinets are of good quality. I got what I expected. My friends love my new cabinets.
Nice Website - easy to navigate, very poor chat
I love the website but when I needed help and tried to use chat (multiple times), the level of knowledge of techs was very low. Phone support was ok.
Cabinet Purchase
Very simple process to use. very easy process.
Great Experience
Very pleasant over the phone.
Great prices
Easy to order and great price with coupon
These cabinets are of excellent quality and look amazing. I was a little nervous to purchase online, but I'm glad I did.
I purchased cabinets from Kitchen Cabinet Kings for our laundry and could not be more pleased. They represent many manufactures so the selection is huge. I chose RTA cabinets but I could have gotten them already assembled. The design service was excellent and fast. The cabinets arrived quickly and on time at a great price. The assembly was quick and easy for a DYIer. Quality was top notch being all plywood with soft close hardware and full extension drawer glides. Doors were beautiful and aligned perfectly. One drawer front arrived damaged but was replaced within a few days no questions asked. Nice professional people to deal with I would recommend to anyone and would use them again myself.
I had never heard of Kitchen Cabinet Kings but found them online. Wanted to up date our kitchen the most inexpensive way since we don't expect to stay much longer. I found their prices were the best and they also had available a walll cabinet 42"H X 33"W that other manufacturers didn't have. When they arrived I frankly was surprised at the quality. Solid wood, very easy to assemble. Very easy. No complaints from me!!
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