Customer reviews
Kitchen Cabinet Kings reviews on ResellerRatings
Every ResellerRatings review we have imported, in the customer's own words, newest first. Each one links back to the original on ResellerRatings. Page 3 of 21.
- Over 2,000 5-star reviews
- Cabinets for 110,000+ kitchens since 2010
Kitchen Cabinet Kings runs this page. We publish every review we import, good and bad. Four- and five-star reviews appear first; choose All ratings to read the rest.
Latest reviews
In their own words
Let's Do It Again!!!!!
This is the 3rd time I have ordered cabinets for renovations at 3 different houses. I am very satisfied with workmanship and delivery time. I have at least one more home to renovate (which is going to be a monster) and will be ordering cabinets once again.
Beautiful cabinets
This is the second time I’ve used Kitchen Cabinet Kings.
Great experience! Love their cabinets.
Sample Door order
I contacted customer service regarding the order, and they resolved the issue, then checked on it with a followup phone call. It was refreshing to get that sort of customer service in the "post COVID" days of many firms not being able to respond or resolve the most basic of issues. Kudo's to Kitchen Cabinet Kings.
easy peasy lemon squeezy
Easy to follow site. Easy to place an order.
Nice Cabinets
These are awesome cabinets, well made all wood! My builder asked me where I got them, he said that they were excellently made.
Hello
Easy to use site. Good selection
I heard to said when I order a sample
To check quality and materials of the cabinets
Afforded
Seems to be fairly priced hope the quality is good as well.
Easy to purchase kitchen cabinets
The shopping experience was easy once I figured out my kitchen design.
All measurements of cabinets were given for each cabinet as well as additional specific information if necessary.
Lets seebwhat happens
So far it has been a good experience, let's see once we get the items
Laundry room
I liked the cabinets after I got them together. The promotional info said I should be able to assemble in 10 to 15 min. Ha!. More like 30 min. I also think they could improve their assembly instructions. I had just 8 cabinets and I have to admit that by the 4th cabinet I got quite good at assembling them. I would order from them again. The cabinets we wanted were in stock and they were shipped right away.
Did it myself Diane
Second time I have purchased. Looked at cabinets that were double the price and you could not tell the difference.
Paradise Island
We ordered 5 cabinets to make up our large island. The cabinets are beautiful in color and quality. Quick free shipping with $3,000 order. They had every correct. There was one small gouge in one cabinet that was covered after installation so we did not claim to get a replacement. However when I called it sounded simple enough. Just send pictures to them in an email with description and they would have taken care of it. The cabinets are solid wood construction. I love the dove tail joints and the soft close cabinets. Everything was perfect. As long as you don't have a lot of questions for their online answering service. The answering service seem to have little knowledge and cannot send you to someone that can answer a question. . You have to answer a huge amount of questions online for their custom shop. Even if you just have few questions and you are not going custom. Not sure why they don't have a knowledgeable staff to answer phones. I would think they would lost a lot sales because of the frustration.
Easy to navigate. Great customer service.
Rick from customer service answered my chat request on a Saturday within a few minutes. He answered my questions and was very knowledgeable.
Its so easy to get prices and customer service is awsome
the CSR are professional and so helpful
nightmare
They sold me 3 kitchen cabinets from Wolf. I received the cabinets and then purchased the rest of my kitchen cabinets. After waiting almost 2 months for my cabinets to show up Kitchen Cabinet Kings emailed me and said they are out of stock and will be refunding my money. I said I dont care how long it takes, my kitchen needs to match. They just kept saying the same thing, out of stock and wouldnt explain why they continue to sell there most popular Wolf Classic white cabinets online if they are out of stock. The real reason they wouldnt ship to me is because they decided its to expensive to ship to california even though they promise free shipping if spending over $3,500. They came up with some lame excuse about not being in stock and gave zero options. Now Im stuck with $2,500 of Wolf cabinets that wont match any other cabinets. Kitchen Cabinet Kings completely screwed me and they will have no problem doing it to anyone else so do your self a favor and someone else buy cabinets from.
very easy layout....easy to shop & pictures help a lot
had to chat with customer service several times and each time they were extremely helpful and polite
Worst Experience I Have Ever Had
I was just looking to purchase cabinets and decided to call and ask the customer service department about what exact service they could provide if something were to happen after purchase. I was met with attitude by Louisa, the DIRECTOR of customer service. Someone who should listen to customers and assure them things will get fixed. She played make believe like she couldn’t hear me to get me off the phone. Horrible horrible horrible and I didn’t even have to spend a dime.
EASY SITE TO USE AND PRICING AND OPTIONS ARE GREAT SECOND TIME ORDERING CABINETS
Great Experience, quality cabinets, great customer servide!
was a little unsure of what to expect ordering cabinets online. I found KcK thru Google search and read some good reviews. My cabinets were better than I expected, even my contractor commented on the quality of them and the fair price. They arrived via a private freight shipper, each carefully wrapped and packaged. I had one that was not wrapped as carefully as the others. Fortunately it was my lazy susan and the small amount splintering was in the back, on the panel that faces wall, no damage to the front. It did not compromise the integrity of the unit (very little splintering, I was actually looking for damage to all units via inspection which is why I found it). Needless to say I kept the unit and had it installed. Ive since called back for the wall slip and the service person was extremely helpful in locating the one I needed. BTW, I purchased the Gramercy White cabinets and I love them!
Great cabinet quality
All cabinets arrived quickly, Great cabinet quality, easy to assemble after understanding how. Instructions were minimal.
Consistently well made product
As a retired cabinetmaker I appreciate the care and accuracy of panel fit, location of pilot holes, quality of materials and unusually clear instructions:)
Highly recommend !!
Great customer service
Very efficient and good quality
Easy ordering
Great variety of sizes and finishes. Easy to navigate and order.
Dana makes everything better!
We have ordered from KCK many times and always happy with service and products
second kitchen upgrade project
this is the second order of cabinets that was needed to remodel our old kitchen .... the first order was all complete and went together without a hitch... great products and super great prices and outstanding quality materials
poor communic
followed instructions to contact about availability, first with chat, then email. 5 business days later, still no response. disappointed.
2nd kitchen 3rd bathr
Great product and very helpful customer service. Always responsive and would recommend.
Awesome Company
Easy to communicate and work with
Second Time Purchasing from Kitchen Cabinet Kings
I was delighted with the first purchase to set up an office in my home. Cabinets are quality constructed.
KING OF THE CABINET WORLD
This is the third time purchasing kitchen cabinets from you. We highly love your products and Dana DiSanto is the very best at her job. I can only give her high praises.
I've been looking for a match for my cabinets for months; this company has the style I was trying to match. Sooo grateful!
The website could use some work; that said, I was trying to find a cabinet line that was discontinued in most supplier lines so I'm happy that I could find what I was looking for. Their other cabinets are beautiful, as well!
Quick and Easy
The prices and selection were excellent. Easy to order.
Quality Cabinets
Our contractor said the cabinets we received are high quality. We could not be more pleased with the customer service we received.
I WILL BE BACK
Have ordered from here a few times, good quality quick shipping
So far so good.
Just Placed order. Have spoken with customer support twice.....great to talk to so far, nothing but proactive and helpful. Thank You Rizzo.
tattoogreg
online receptionist guided me completely through the website to find what I was looking for!
After sale customer service bad.
I ordered 4.5K worth of cabinets and accessories. Did not receive the accessories I paid for. Reported the items as missing. Need the touch up paint. So I had to reorder and pay $37 for shipping plus cost of paint.I have tried repeatedly to get a response to my queries.
I hope nothing goes wrong when others order and has to deal with KCK.
I have another kitchen to do and it will not be using them.
Poor paint quality
Purchasing and receiving the cabinets were great. However, some of the cabinets were out of square and the paint is very thin and weak. They mar very easily and I fear they will not look good soon after everyday use.
BAD
Missing parts - twice, dismal ‘instructions’, missing items (then told they were backordered an additional 6 weeks), no response to email….
Dana is always helpful
I install about 2 kitchens a year. Not enough to be a kitchen contractor, but I have been using Kitchen cabinet Kings for a few years now. There products are always superior quality. Customer service is always helpful.
no trouble so far with orders
New Kitchen
Working with the KCK website has been effortless. I do have a few questions about the construction of the cabinets and will be contacting the customer service department very soon. I will be purchasing all cabinets from KCK for a remodel of a kitchen in the next 2-3 months.
KCK Easy Use
KCK is very easy to use. I found the cabinets I needed in a short time. I needed a few questions answered and the Chat individual(Angela) was very helpful. Thank you KCK for your help.
Like everything else prices have gone up so much! Still love your products!
Solid selection! Will use KCK again :-)
There was a good amount of selection available and I appreciated the very detailed and direct terms and conditions. The RTA and Assembled were well labeled and the pricing was pretty good.
product looks great and good prices.
looking to replace cabinets
ordered sample door hopefully will be shopping with you for cabinets
Unknown arrival date
I had to call to know when I would receive the cabinets. The information I found on the website did not match up with the actual arrival date. It was about two months for arrival. The chat feature was great and the reps I talked to were very kind.
Great Product and Process!
Affordable and nice-looking cabinets. I saved a ton using KCKs.
Easy to do--wish shipping was free
Bees Knees for Kitchne Cabinet Kings
The Website was a bit difficult to use at checkout. Had to try three times and kept getting different screens in response.
Rene's Kitchen
customer service was great ,especially Rizzo
Skeptical - at first
I've been a woodworker for many years so I was skeptical that on-line ready to assemble cabinets would satisfy my critical eye plus I had concerns about timely shipping and how warranty issues would be handled. My very initial concern of timely shipping was alleviated quickly when we received notice that our order was in transit exactly when it was promised to be shipped. The shipment of an entire kitchen cabinet order arrived via truck strapped on a pallet. When we began unboxing the RTA cabinets we noticed that they were well packed. Even so, there were a couple of pieces damaged. As instructed, we took photo's of the damaged pieces and sent them to Luisa in customer service ( who was a pleasure to work with) and she immediately ordered replacements for us and had them shipped to us in a very timely manner. Again, as a long time woodworker I have a critical eye for fit and finish and was pleased to see that the painted surfaces were nicely finished with no drip marks, or other noticeable blemishes and the parts fit together well and things lined up nicely for a solid construction.
I don't want to overlook Jessica, our designer, who was patient with us during the layout of our kitchen cabinets and provided us with a nice design that fully met our expectations.
So, to summarize, Kitchen Cabinet Kings has turned this skeptic into a believer and should I need any cabinets in the future I will be sure to order them from Kitchen Cabinet Kings.
Outperformed Expectations, Saved Me $
Kitchen Cabinet Kings delivered everything I hoped, and more. Communication from customer service was fast and proactive- A smooth process from start to finish. I received the cabinets in 3 weeks, shipped across the country.
The drawers and doors close gently. It feels luxurious. The cabinets look better than anticipated. I ordered the Cherry Glaze style. Installation took 1.5 days for lower and uppers. The cost of the project was less than half what it would have been if I had worked with a contractor to build / install cabinets instead.
Tips for buyers:
- Consider adding a touch-up kit for the cabinet color of your choice. It's very convenient being able to color over any small imperfections.
- The drawers have adjustable sliders in the back that can be used to fix alignment. If some the drawers are a bit off when your cabinets arrive, don't panic. Use those adjusters.
Second Order, I love these guys!
My order came quickly and the quality is better than expected. Im very pleased
Great Chat Experience
Quick, helpful responses.
Needed a cabinet quickly so I contacted Nicky @KCK
We replace a refrig for a client requiring a modification to the kitchen. During covid its been impossible to find anything so we called fix. Nicky answered and quickly checked stock and we were able to order right away. Hopefully the shipping goes as smooth. Will update when received.
Hope everything will be ok
I purchased those cabinets for a house oversea. It mean I'm responsable for the shipping and installation. Excellent delivery to my house here in N.Y. Because I bought RTA cabinets, I request that pre-assembly L type bracket be remove due to the shipping situation. Customer services stated that the manufacturer do not provide this type of request. I bought the cabinets anyway. I really believe those brackets could damage the side panels of the cabinets. It is my hope that everything will be fine. Good cabinets, good price too.
Great customer service!
Couldn’t be happier with the cabinets! They are a great quality, and the price couldn’t be beat. You must be careful doing your measurements. We made an error, two actually. The first one was caught before shipping, so was easily corrected. The second was not caught until installation, but the customer service member,Ms. Rizzo, helped us with correcting our mistake easily, and with not much unnecessary extra expense. It was a pleasure dealing with her. Shipping and delivery went smoothly also. Thanks!
Satisfied Customer.
I'm a contractor and this will be my 2nd project using Kitchen Cabinet Kings cabinetry. They were great the 1st time, so I'll stick with them. Nice quality and decent pricing.
Great quality products and service
Ordered and received high quality beautiful cabinets with great customer support.
So Far So Good
Seems like the thing to do.
You're a lifesaver!
Thank you for the great customer service!
limited customer service
no ordering samples by phone... all on line. forced to set up an account...
that is not very convenient to the customer
Used the chat tab for assistance. Angela was very fast and helpful. cannot wait to get samples to make my decision and get my cabinets ordered
Just me
Have received and installed theses cabinets before they are the easiest and best cabinets I have ever installed Thanks
good samples but high shipping costs
shipping cost was too high for a ready to assemble vanity so we decided to go elsewhere. the sample we got was great quality though
Great!
Excellent customer service, helpful, friendly and professional
Fair product
We purchased this product for our kitchen and were disappointed with the quality given the cost.
Ordering RTA cabinets
A nice selection of cabinets, high quality, great intuitive website.
Worst customer service ever
Package was entirely to big for delivery guy to put on curb. Called customer service and was told it was my responsibility to unload from the truck. And that if I sent it back it was at my cost. I have never had a delivery been treated as such. Since I'm pregnant I had to get the neighbors to help unload from the truck. Customer service is the worst. I was offered nothing but a half assed apology. I flip houses and was looking for a regular supplier. Will not be spending money with them again.
Horrible experience!
I purchased a door sample and started working with a designer to remodel my kitchen. It took her 2 weeks before she sent the first draft. I almost forgot I was working with her. After I replied with many changes, she completely disappeared and after 2 weeks she emailed me that oh sorry for the late response I will work on your design right away and she disappeared again. Anyways eventhough I liked the door sample I went with another company because they didn’t care about their customers.
Is anybody out there??
It would have been helpful to be able to reach a person to answer questions along the way through the process.When I used the e-chat feature, I only seemed to get stock answers, not specific to my question. Call backs were few and far between.
Love My Cabinets
I previously designed and installed a Kitchen with your cabinets. What a breeze to order!
Amazing service
Dana made ordering and answering all my questions a wonderful experience. Highly recommend for anyone who is looking for cabinets. They are the best to work with.
Home Remodeler 21
Have had my eyes on this and other style cabinets and looking for better prices. Think I have found what I have been looking for. Will know better once I see the samples.
Quality product, good price, user friendly web site, easy order process.
clunky checkout
checkout page is cluttered and not very intuitive, information I typed disappeared for no reason.
Loved at home so purchased for office
Remodeled kitchen in 2018 and recently ordered for home and office. Great products and excellent service is what you can expect from KCK..
It was a pleasure to work with your company. Thank you for all your help and this is my third kitchen from your company the other two looks great.
High Quality
I purchased the RTA Cherryville Cabinets and accessory pieces. Very impressed with the quality of material. The cabinets were not difficult to build as I have some carpentry skills. I added glue to increase the strength. I saved over $10K by building the cabinets vs. purchasing semi-custom. The stained finish matched the sample door. The soft-close drawers and doors are very impressive.
We Shall See
Other than Ikea furniture, I have never purchased RTA cabinetry. I wanted 2 wall cabinets to mount over a dry bar/beverage center and didn’t want to sink mega-dollars into them. A design which my wife found pleasing was offered by Kitchen Kings and I placed an order:
Forevermark Cabinetry is sold by Kitchen Kings, manufactured for the TSG Group (The Shekia Group LLC) in Edison, NJ.
The cabinetry is manufactured in China for export.
I ordered the “Thompson White” wall cabinet from Kitchen Kings; this is sold by TSG as the “Uptown White.” My cost through Kitchen Kings was $209.10 for one 21” x 30” x 12” wall cabinet. I bought two cabinets and paid $418.20 PLUS a delivery charge of $265.00 MINUS a 10% discount ($41.82) PLUS sales tax ($22.58) for a grand total of $663.96.
These same cabinets are priced as low as $142.80 + $42.12 for ground delivery from Millwork City! I can’t really complain because after a lengthy searching process, when my wife saw these at KK, it was “get them!”
The “assembly instructions” were totally laughable. If a person was either unfamiliar with basic construction or just not handy at all, they would have failed miserably following this crappy piece of worthless paper. There are also 8 screws per cabinet intended to anchor the brackets together that aren’t even addressed!
Now as for the quality: I realize that these are RTA and won’t look as nice as pre-assembled, BUT….the photos below will tell the story. I tried to attach photos to no avail.
Bottom side of one cabinet – this is how it was received
This photo showed plywood separation at one of the pre-installed hinges.
Rear bottom inside corner of one cabinet
This photo shows a 1/8" gap between the cabinet back and bottom.
Would we order these again knowing now what we didn’t before? I certainly would seriously question KK’s shipping charges; the 2 boxes arrived in a small white transit van (supposedly FedEx,) carried in by one person (35Lb. ea.) BTW, they were shipped from Edison, NJ to Timonium, MD – not that far for $265.00! When I saw ‘China’ on the boxes, I had my doubts concerning quality.
P.S. I will supply photos if and when requested.
Expectations were not met
They claim on the website American Made, but all boxes show in big letters “ made in China”.
I really thought they were high quality wood cabinets made in the US… disappointed , because it shows.
Thank you
We got the product in 3 weeks. The delivery driver was very nice.
Thank you.
These folks understand customer service
I've been working on a large over 13K cabinet order for my home, I've been in touch by chat, phone and e-mail with several of the DiSanto crewmebers. They have been great in providing me with all of the information I needed and answering all of my many questions. We have worked on the supply chain/availability issues and I'm still happy with the process and the people here! Good job, keep up the great work!
Easy to assemble and good quality
This is my second purchase and both have been very good experiences.
Nice!
Customer service is top notch, which makes all the difference in a DIY large scale project such as kitchen cabinets. The quality of the RTA Gramercy White cabinets is better than the assembled cabinets I saw while shopping around. The plywood boxes are excellent and should hold up well. The paint job is well done. I recommend using wood glue in addition to the screw assembly for an extra solid fit. This may not be necessary but those cabinets of mine aren't coming apart for nothing.
Shipping
I sent a message a week ago about getting my cabinets shipped cheaper since I ordered the wrong size on my original. I now have two cabinets I can't use and shipping is outrageous. No one contacted me and I need cabinets sooner rather than later.
As promised
Cabinets were easy to order, delivered quickly and painless to assemble and install. Just as promised.
Awesome Customer service
I have ordered 2 times after my 1st big order and the customer service is awesome they saved me a bundle on shipping, I highly recommend KKC.
Mistakes made by Me
I am my own designer; the company caught two mistakes I made, one was the color of the filler and the other no cabinet for the trash accessory. Thank you for that.
PERFECT!!!
They came on time, we’re wrapped beautifully and look fantastic in my kitchen!
easy
all the cabinets were easy to find and all in stock
Amazing company!! Will recommend to friends!
Kitchen Cabinet Kings has been a great company to work with! If I have a question they are very easy to get ahold of and the customer service has been the best!
very nice Cabinets, simple to order, repeat customer !
I am a repeat customer. Cabinets are beautiful, great quality and built to last. Also, it is very simple to order them.
Have done business with KcK many times.
Order was easy and accurate.
Good cabinets at a good price
Customer service went above and beyond!
The customer service at kitchen cabinet kings bent over backwards to insure I placed the correct order that I desired. Every time I needed assistance, they were extremely helpful in my decisions. I love my cabinets and would purchase again from this company in a heartbeat!
Nice product, sucky instructions in the box.
Bought a full kitchen from them. Really nice product, easy to assemble (with the proper instructions), but the instructions that are included ****. You need to go online to get proper assembly instructions. But, after you do the first one, the rest are relatively easy and can be banged out fast.
Great Customer Service
We are remodeling our kitchen and ordered our cabinets through Cabinet Kings when more traditional companies could not deliver for up to 6 months. Cabinet Kings delivered within a week and delivered high quality, beautifully crafted cabinets.
The Customer Service group was so helpful with regard to what cabinets we needed and what ancillary pieces would be required. Further, they lead us to how to order matching cabinets and complimentary finishes.
I would order from Cabinet Kings again in a minute.
Great experience!
Newest first. Showing 201 to 300 of 2009 ResellerRatings reviews. Choose All ratings to read the 15 on this page rated 1 to 3 stars.